Shipping & Delivery Policy

Aura Lux is committed to delivering your products quickly and safely across South Africa. Please read our policy for estimated times and costs.

General Shipping Information

All orders are processed and dispatched from our Gauteng warehouse. We utilize reliable, fully tracked courier services (such as CourierGuy or similar) for nationwide coverage.

Processing Time

Orders are typically processed within **1 to 2 business days** (Monday to Friday, excluding public holidays) after payment confirmation. You will receive a tracking number via email once your order has been dispatched.

Shipping Costs & Free Delivery

Estimated Delivery Times (Business Days)

The following estimates are for delivery *after* the 1-2 day processing period:

• **Major Metropolitan Areas (e.g., JHB, CPT, DBN, PTA):** 2 - 3 business days
• **Regional Towns & Outlying Areas:** 3 - 5 business days

Note: Delays may occur during peak seasons (e.g., Black Friday) or due to unexpected courier issues.

Order Tracking

Upon dispatch, you will receive an email containing your courier tracking number and a link to the courier's website to monitor your shipment's progress in real-time.

Shipping Inquiries

If you have any questions regarding your shipment, please contact us immediately with your order number:

Email: shipping@auralux.co.za

Phone: 0800 123 456 (Mon-Fri, 8am-5pm)